When you invest in security, cameras, networking, or audio/video for your home or business, installation is only the beginning.

Technology is great when everything is working the way it should—but what happens when you have a question, something isn’t working quite right, or you simply need help figuring out how to use a feature?

At ACE-HTI, our relationship with our customers doesn’t end once the installation is complete. Our in-house Help Desk is here to provide ongoing support and help keep your technology working for you.

Real Help From Real People

Sometimes you don’t need a service appointment—you just need someone who knows the system and can help.

Our Help Desk gives ACE-HTI customers a direct way to reach our team for assistance with questions, troubleshooting, and technical issues. Instead of trying to figure it out on your own, you can call or text our team and talk to someone familiar with the products and systems we install.

Our Help Desk is available Monday through Friday from 8:00 AM–4:30 PM.

What Can Our Help Desk Help With?

Not every issue requires a technician to come to your home or business. Many questions and common issues can be addressed with a little troubleshooting first.

Our team can assist with things like:

• Security system questions and troubleshooting
• Camera and video issues
• Networking and connectivity questions
• Audio/video system assistance
• Help with features or system operation
• General questions about ACE-HTI-installed and covered products

If the issue can't be resolved remotely, our team can help determine the appropriate next step and whether an on-site service visit is needed.

Start With the Help Desk

If something isn't working as expected, contacting our Help Desk is a great place to start.

Providing our team with as much information as possible—such as which device is having an issue, what you're seeing, and when the problem started—can help us troubleshoot more efficiently.

You can reach the ACE-HTI Help Desk by calling or texting 336-941-3171, or you can submit a support ticket online at:

ace-hti.com/support

Looking for Even More Support?

For customers who want additional service and support coverage, ACE-HTI also offers Extended Service Agreement (ESA) and Remote Support Agreement (RSA) options.

These agreements can provide additional benefits and coverage beyond standard support, depending on your system and service needs. Your Sales Representative can help you determine which options make sense for your home or business.

We're Here After the Installation

Choosing a technology provider isn't only about the equipment being installed. It's also about knowing who you can call when you need help later.

Whether you have a quick question, need help troubleshooting an issue, or aren't sure whether you need a service appointment, ACE-HTI is here to help keep your system on track.